Last updated: Friday 23 August
Your data and privacy
This is the Privacy Policy for Luxuria Home Spa, with registered address at [your address here]. It explains how we, as data controllers, collect, use, and share the information that we receive or collect about you (which may include personal information) through our website at [your website here] and our service platforms (collectively referred to as “the Site”), where you can book a range of professional services (the “Services”) and purchase related goods (the “Products”). This policy also outlines how we interact with you during our various marketing activities and other interactions.
It also explains your rights as a user of our Services to control the use of your information. Personal information means any information relating to a natural person that allows that individual to be identified either directly or indirectly. In this Policy, we distinguish between the users of the Services on whose behalf Professional Services bookings are made, referred to as “Users,” and the professionals providing these Services, referred to as “Therapists.”
Please read this Privacy Policy carefully before you start using the Site.
Other applicable terms
In addition to this Privacy and Cookies Policy, our website Terms of Use also apply to your use of the Services and are, where relevant, incorporated by reference into this Privacy Policy.
1. Information we collect about you
Our primary goals in collecting information are to provide our Services to our Users and Therapists; to enable us to best respond to our Users and Therapists’ requests for help or information; to improve our Services and their features and content; and to promote our Services both through our website and app and through our events, newsletters, competitions, and promotions where we have your permission to do so.
Categories of Information we collect from you:
Relating to both Users and Therapists:
- Identity data
Information used to identify users including first name, last name, title, date of birth, gender, login, and User and Therapist password details. - Contact data
Postal address, email address, telephone number, and mobile number. - Financial data
Bank account details of Therapists to pay them for the Services, and payment card details to manage payment for Professional Services by Users on behalf of the Therapists and purchases of Products on behalf of Retailers. We note that we do not collect full card details but work with third-party payment providers (see below) to process payments. - Technical data
Internet protocol (IP) address, login (password), browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, and other technology on the devices used by the user to access the website or app. - Marketing and communications data
User and Therapist preferences in receiving marketing from Luxuria Home Spa and any third-party affiliates. - Operational data
Including interaction with the Services and transcripts from calls, emails, and messages to and from digital platforms, including intra-app messages with both Users and Therapists. - Location data
Data that is used to enable the Therapist to find the User in order to perform the treatment and the User to check the arrival of the Therapist. - Aggregated data
Data that is collected, used, and shared such as statistical or demographic data for any purpose. For example, used to analyze trends, track User movements around the website or app, and to gather information on our User base as a whole.
Relating to Users only:
- Transaction data
Details of the Products and Services Users have purchased from the website or app. - Profile data
Includes User website browsing history, demographic information such as age, gender, education level, feedback, and survey responses, any information that you have made publicly available on our noticeboards or on social media networks. - Work-related data
We work with businesses to deliver our Services to their employees. If you are employed by one of those businesses, to use the Services you will need to sign up with us. We will collect information from you directly when you do this, and we will also be able to associate this with information provided by your employer. - Service Notes
We may collect information about our Service delivery, for example, instructions on how to access a building. - Treatment Reports
If you choose to, you can turn on Treatment Reports. This feature is only turned on with your consent and can be turned off at any time.
Relating to Therapists only:
- Assessment data
Information on qualifications and certification of Therapists, insurance, right to work, and other relevant data. - Profile data
Photograph, biography, treatments offered, and languages spoken by Therapists, as well as their average rating obtained from our evaluations.
2. How we use your information
We will use the personal information described above to:
(a) Identify Users and Therapists when they sign in to their account.
(b) Enable us to process Users’ bookings of Professional Services on behalf of Therapists and purchases of Products on behalf of Retailers, send confirmation of Professional Services bookings or confirmation of cancellations of bookings, and to enable Users and Therapists to access other information or assistance offered through the Services.
(c) Administer User and Therapist accounts.
(d) Assess and verify qualifications, eligibility, and credentials of Therapists and to create and maintain profiles of Therapists.
(e) Manage and process the collection of payments on behalf of Therapists for Professional Services booked by Users and collection of payment on behalf of Retailers for Products purchased by Users.
(f) Analyze the use of the Services and visits to the Site/App in order to improve our content and Services, including research into our Users’ demographics and tracking of sales data.
(g) Where you have not objected, send you information which we think you may find useful or which you have requested from us, including marketing communications such as emails about improvements to the Products or Services, special offers or promotions, events, competitions, and new Products or Services.
(h) Operate our rewards loyalty scheme which provides you with rewards when you purchase Services.
We may review, scan, or analyze communications on the Luxuria Home Spa platform between the User and the Therapist for fraud prevention, risk assessment, regulatory compliance, investigation, product development, research, analytics, and customer support purposes. This information is used only in compliance with applicable laws.
3. Purposes and lawful bases for which Luxuria Home Spa uses your data
We have set out in the tables below a description of the ways we use your personal information, the category of information it comes under, and the legal basis or bases which we rely on to process it.
PurposeType of user dataLawful basis for processingTo register a new UserIdentity, contact, technical dataNecessary for the performance of our contract with youTo identify you as a User when you sign in to your accountIdentity, technical dataNecessary for the performance of our contract with youTo process and deliver a Professional Services request from a UserIdentity, contact, profile data, location data, transaction dataNecessary for the performance of our contract with youAssisting Users with queries and complaints via emailTechnical data, operational data, identity, contactNecessary for the performance of the contract with our UsersTo administer our website and ServicesIdentity, contact, technical dataIn our legitimate interests to run our website and Services, manage administration and IT servicesTo maintain and improve our ServicesUsage, profile dataIn our legitimate interests to understand how Users interact with our Services
4. How we may share your Information
In order to provide the Services, we may share the information Users provide with Therapists to assist them in providing the Professional Services booked by Users. We may also share your information with carefully selected third parties who support our business operations, including payment providers and analytics services.
We may disclose aggregate statistics about visitors to the Site in order to describe our services to prospective partners, advertisers, sponsors, and other reputable third parties.
In the event of a re-organization or if we are sold to a third party, you agree that any personal information we hold about you may be transferred to that entity.
We may disclose your personal information if legally entitled or required to do so, for example, if required by law or by a court order, or if we believe that such action is necessary to prevent fraud or to protect the rights and safety of our Services and users.
5. Cookies and similar technology
The Site uses cookies or similar technology to collect information about your access to the Site. Cookies are small text files that a website transfers to your device to store and track information about you. For more information on the cookies we use, please see our Cookie Policy.
6. Public forums
The Site may offer public forums such as chat rooms, message boards, or news groups. Any information disclosed in these areas becomes public information, and you should exercise caution when using these features.
7. Child safety
Protecting the safety of children online is important to us. Our Services are not intended for children, and we do not knowingly collect personal information from children. If you believe a child has provided us with personal information without consent, please contact us at info@luxuriahomespa.com.
8. External links
The Site may contain links to external websites. We have no control over these third parties and are not responsible for their content or privacy policies. You should review the privacy policy of any third-party website before visiting.
9. Payment processing
All payment transactions made through the Services are conducted through our payment providers. You will be providing credit or debit card information directly to these providers.
10. Security
We place great importance on the security of personal information associated with both Users and Therapists. We have implemented appropriate measures to ensure the security of your information. However, no electronic data transmission over the internet can be guaranteed to be completely secure.
11. Data storage and international transfers
Information submitted through the Services is stored on secure servers located inside and outside the European Economic Area (EEA). We take steps to ensure your privacy rights continue to be protected during such transfers.
12. Your rights
You have rights under certain circumstances to request a copy of your personal information, request the rectification or erasure of your information, object to the processing of your personal data for marketing purposes, and withdraw consent where applicable.
13. Contact us
For any questions regarding our Privacy Policy or the security of our Site or Services, please contact us at:
By email: info@luxuriahomespa.com
